Refund & Returns Policy
At SSpecs Store, we provide high-performance lighting at razor-thin margins. To protect our business from the high costs of logistics, we enforce a strict “No-Loss” return policy.
1. Return Eligibility (Change of Mind)
If you wish to return a product because you no longer need it or ordered the wrong size:
- 30-Day Window: Requests must be made within 30 days.
- Condition: The product must be UNOPENED with the original factory seal intact. If the box has been opened, the item is no longer eligible for a “Change of Mind” return.
- Exclusions: No returns for “Change of Mind” on items that have been installed or tested.
2. Non-Refundable Costs
In the event of a “Change of Mind” return, the following costs are non-refundable and will be deducted from your total refund:
- Original Shipping Charges: The actual cost of shipping the item to you (usually ₹100 – ₹150 depending on location).
- COD Collection Fees: Any fees charged by the courier for Cash on Delivery services.
- Restocking Fee: A 20% fee to cover warehouse handling and repacking.
Example: On a ₹1000 order, your total deduction may be approximately ₹300-₹350.
3. Defective or Damaged Items
- 48-Hour Reporting: Physical damage must be reported within 48 hours with a mandatory unboxing video.
- 7-Day Testing: Manufacturing defects must be reported within 7 days.
- Zero Cost: For genuine defects, SSpecs will provide a free replacement or a 100% refund (including shipping).
4. Return Shipping Process
- For all non-defective returns, the customer must arrange and pay for return shipping to our warehouse.
- Items must be sent via a trackable courier service. SSpecs is not responsible for returns lost in transit.
Need Help?
Avoid return fees by verifying your bulb size (H4, H7, etc.) before ordering. Contact us for fitment help:
Email: [email protected]