Warranty Policy
SSpecs | Effective Jan 2026
⚠️ Website Exclusive: This warranty policy is valid ONLY for products purchased directly through sspecs.store. Products bought from third-party marketplaces (Amazon/Flipkart) or offline dealers are not covered under this direct warranty program.
At SSpecs, we stand behind the quality and performance of our LED lighting solutions. We offer a comprehensive 1-Year Replacement Warranty on our premium LED Headlights and Fog Lights to ensure your peace of mind.
1. What is Covered?
Our 1-Year Warranty covers Manufacturing Defects under normal usage:
- LED Chip Failure: If the light flickers, dims significantly, or stops working.
- Driver/Unit Failure: If the external driver (canbus unit) malfunctions.
- Fan Failure: If the high-speed cooling fan stops spinning due to internal faults.
2. What is NOT Covered? (Exclusions)
- Missing Box: Warranty is void if the original product packaging (Box) is lost. The box contains specific batch codes required for claims.
- Physical Damage: Any breakage, cracks, or dents on the bulb body or lens.
- Wire Cutting: If wires are cut, peeled, or modified. (Strictly Void).
- Water Damage: Issues caused by keeping the headlight dust cover open.
- Electrical Issues: Damage caused by faulty vehicle wiring or battery issues.
❗ IMPORTANT: Please keep the original product box safe. Warranty claims will NOT be processed without the original packaging.
3. How to Claim Warranty
Step 1: Report the Issue
Send a message to our Warranty Support team via WhatsApp. Please include:
- Your Order ID
- A photo of the Original Box
- A short video (10-15 seconds) showing the defect.
Step 2: Verification
Our technical team will review the video within 24 business hours. We may ask you to swap the bulbs (left to right) to troubleshoot.
Step 3: Return the Defective Unit
Once the defect is confirmed, we will share the Return Address with you via WhatsApp.
Shipping Cost Policy:
Shipping Cost Policy:
⚠️ Customer Pays Shipping (Both Ways):
To keep our product prices low, warranty shipping costs are borne by the buyer:
1. Sending: You pay to courier the defective unit to us.
2. Receiving: You pay the shipping charges to receive the new replacement unit.
To keep our product prices low, warranty shipping costs are borne by the buyer:
1. Sending: You pay to courier the defective unit to us.
2. Receiving: You pay the shipping charges to receive the new replacement unit.
Step 4: Replacement Dispatch
Upon receiving your return, we will inspect the product (checking for wire cuts/physical damage). If approved, a Brand New Replacement will be dispatched to your address within 48 hours.
4. Important Terms
- Warranty Period: Valid for 365 days from the date of delivery.
- One-Time Claim: Warranty replacements are provided once per order. The warranty on the replacement unit covers the remaining days of the original order.
- Invoice: Your order confirmation email serves as proof of purchase.